Refund policy

The whole question bank opens the moment you pay, so a plan, single paper, extra month or upgrade can't be refunded once you've used it: opened a practice question or started a mock. Try the free test before you buy.

Within 7 days of buying, and before you've opened a practice question or started a mock, you can cancel and we'll refund the full amount. This is your right under the Saudi E-Commerce Law.

If you're charged twice for the same purchase, or you pay and don't get access, we put it right: we give you the access, or refund the payment that shouldn't have been taken.

Buyers of Pass, Pass+ and single papers who don't pass get their access extended free under the pass guarantee. It's an extension of access, not a refund.

Email support@openingbellsa.com from the email address on your account, with your account code (it's on your account page). We'll reply within 2 working days.

Refunds go back to the card or account you paid with, within 14 days of confirming. Your bank may take a few more days to show it. The access a refunded purchase gave ends when the refund is made.

• A purchase you've used.
• A purchase you haven't used, more than 7 days after buying.
• Accounts suspended for sharing access or copying content (see the terms of use).
• Free extensions under the pass guarantee, since nothing was paid for them.

Corporate seats bought by invoice follow the terms on the invoice.

This policy doesn't limit any rights you have under the laws of the Kingdom of Saudi Arabia.